What are the Payment Methods?
You can choose your favorite payment method:
- Online Secure Credit Card/ Debit Card: Use your credit card or payment options indicated on the website to securely place an order with us! For inspired custom orders, you can choose to pay 50% as a down payment while placing the order and the 50% after the dress’s photos are sent to you in preparation of shipping! Alternatively, you can pay the whole amount upfront.
- Bank Transfer: You may choose to send a bank transfer to our account. Just like above, for inspired custom orders based on your design, you can choose to pay 50% or 100% of the order’s amount. After you have successfully placed your order, the bank transfer details will automatically show up if you choose that option of payment.
If you require any additional help, please contact us at [email protected]
Can I pay a down payment instead of the full price?
The option 50% down payment is available only on inspired custom outfits based on submission of pictures, design ideas from your end. For all other outfits displayed on the website 100% amount need to be paid while placing the order.
If you choose to pay 50% of the full price, we can immediately start in designing the dress, and you will be required to pay the remaining 50% balance after we finish the outfit and send you its pictures and get it ready for shipping if it’s all great! You can also choose to pay 100% of the order’s price when placing it.
All the customers are required make 100% payments before we ship the orders at your shipping address. For customers opting for 50% downpayment option for inspired custom outfits, balance 50% payment is mandatory before shipping of the address.
Ejaaz Couture will not be responsible for any delays in delivery because of delay in making complete payment by the customers.
The tracking number for courier shall be activated or made available to the customer only after the entire payment is provided by the customer.
Do you have a showroom?
Ejaaz Couture is a leader in Customization and designing of wedding outfits. Since we customize bridal lehengas, gowns, sherwanis etc and other outfits from scratch, we do not offer an extensive inventory of ready dresses for the customers to try on, so we might not have dresses available for all sizes. However, we do offer an in-house bridal consultation where the bride or groom can meet a design consultant who can guide them throughout the process of turning their idea of the perfect wedding dress into reality. We also have several bridal lehengas, gowns, sherwanis, suits etc that we’ve tailored to give you an idea of how your final dress would look like.
How do I make sure I get the same design I have requested?
From the beginning of the process, we make sure we are transparent with our customers all through the way. After we receive inspirational photos of the design that the customer wants, we first do our research to make sure we know everything about the fabric, embroidery, design and its implementation to make sure we can achieve the look client has in mind.
Once, the order is confirmed, we get the client in touch with one of our designers, who show them the sketch of the outfit, then work on swatches ( fabric and embroidery) with the clients – and make sure the client receives the swatches within a reasonable time. We also courier the swatches to the clients, if requested for a better understanding of the fabrics, colours and embroidery. Once approved, we move further with the design process. Throughout the process, we keep the customer updated about the process of their dress tailoring, and we share the photos of the outfits with the customer after it is finished to make sure she or he agrees with it and to amend any extra parts that need changes. By partnering together with the customer and involving them in the process, we make sure the end result is always in sync with their vision. Since 2009, we’ve had thousands of happy customers and we are definitely looking forward to more!
What if the custom-made dress was not in my correct size?
Ejaaz Couture’s objective is to provide customers with the dream dress for their special occasions that they want in the size they need. There are 3 different processes in place to make sure this is achieved:
1 The customer has the option of entering her detailed body measurements instead of her standard size to make sure that the dress really fits her. Click here for our measurements guide.
2 Three-step-verification process: Once the customer enters her measurements, we first make sure that the different body measurements are rational. Following this, we make sure that the fabric cut correctly matches the size needed. The third step is measuring up the size of the final dress to match it with the size entered. This way, we make sure that the size is exactly your size.
3 We always try to create extra material in the seam allowance incase the dress needs to be slightly amended. However, we recommend all our customers to get custom measurements of your sizes from a professional or expert so that mistakes can be avoided.
What if I have last minute changes to the dress after receiving the dress photos?
No problem! We are here to provide you with an in-house designing experience. As long as you still have time for the changes, we will be studying the changes and see if there are any associated additional expenses other than shipping charges. If it is just a minor amendment, we recommend you reach out to tailors closer to your home. We can always talk to your personal tailors to provide professional guidance!
How long do I need to receive my dress?
We are a team of dedicated designers, and skilled professional so we are able to provide our customers with fast turn-over without impacting the quality and the techniques used on all our custom made outfits. You do not need to wait 6 months for your bridal lehengas or gowns to be finished, because it can be finished in as quickly as 60 days! You also have the option of placing an urgent order for a small additional fee, or a flexible order by informing us of your deadlines during the ordering process. While we make best attempt to complete your orders within specified estimated time, sometimes the delays are unforeseen due to factors out of control of our team.
Therefore, we do recommend our customers to keep extra buffer at your end while placing the order. The estimated time schedule is always provided alongside the product order sheet. Please go through Shipment and Payment Policy before ordering.
How will I receive my dress?
We ship all our dresses using express couriers vendors of international repute delivery such as DHL, Fedex, UBX, RMX, UPS, Bluedart etc. Our courier will make sure it is packed in the best way possible to prevent any damage while at the same time saving you $$ on shipping costs using box packages. You will definitely need to steam the dress once you receive it. Please do not iron!
What is the Return/Exchange Policy
We truly understand how stressing your special day preparations can be, simply because we have been in your shoes!:)
The great news is that Ejaaz Couture offers a comprehensive Return Policy to make sure you are relaxed and happy.
Please read the policy points below.
Our number 1 aim is to make our customers smile so there you go!
All of our dresses are customized dresses. This means that we tailor the wedding/bridal dress especially for you! So the return and exchange of dresses is not possible. However, exchange of accessories such as bridal shoes, jewelry can be made provided that we have sent you the wrong size/item.
All of our dresses are made by our tailors who have more than 20 years of Experience. We follow the precise measurement details you give us as well as all the extra Dress alteration requirements. ( Please follow the measurement instructions on our size/color Guide page carefully. We also leave a few extra inches of the fabric in the seams part of the dress incase you gain/lose a few extra pounds.
In case of receiving a damaged item due to shipping:
We use extremely liable methods of shipping the dress into you to make sure you receive the Dress in an excellent condition, just the way we made it! In the rare unfortunate event of a Wedding dress damaged by shipping, we will definitely be there for you! Just take photos/video Of the dress, include the Proof of Damage documentation from the courier and send us the Documents to [email protected] . Our team will closely look into the issue and if there Is proof of damage, we will repair the product free of charge. Shipping charges shall be on customers account in all cases except for gross damage conditions on our behalf.
In case of receiving a dress with the wrong size/color
Our tailors are very precise in creating dresses that are unique. If you use the Size Guide Instructions, your measurements will be 100% the same! We always leave extra fabric inside the seams part of the dress as well to make sure there is some extra room of change. However, if the size we sent is absolutely wrong and is not for you, you will be entitled to exchange your outfit minus shipping the dress back to us.
If the size is different due to wrong measurements given to us, we are sorry to let you know that we won’t be able to refund your order. We do not offer replicas of designers. What we do offer instead, is a dress that is based on the inspirational photos you send us in addition to our special unique touches to ensure that you’re as beautiful as can be.
Can I have alterations on my Dress after pick up/ receiving it ?
As with any custom dress, some minor alterations might be necessary for the customer. If you visit our studio in New Delhi, have your final fitting, and realize there are a few tweaks that need to be made for the dress to fit perfectly, we will gladly take care of that for you right away.
Kindly note that, however, it is not our responsibility to amend any dress that have been already received or picked up by the customer 2 days after that date. Any further changes needed after that time must be done on the customers’ expense.
The dress I'm looking for is not listed in your website. Would you still be able to make it?
Absolutely. Ejaaz Couture team will communicate with you and understand the design you have using the inspirational photos you send us. We will be able to design the final dress for you, share with you all the details of your final dress and then guide through the process of placing your order.
To start sending us inspirational pictures of your dream dress, please visit the following page: https://ejaazcouture.com/send-your-design
I'm not sure what I want. How can I see the dress before placing any order?
Sketch your dress or provide inspirational pictures of the design is what you need at this point. If you are not sure what is your vision for the final design, we can work with you in sketching your dress design. Designers at Ejaaz Couture will work to understand what you have in mind and start showing you the front and back sketch for your dress which is then used to make your dress after you approve it.
I live outside India, how can I pay custom charges?
Ejaaz Couture ships worldwide, but is not responsible for any customs fees imposed by the client’s specific country. Many of them do not charge any customs fees, and a few of them do. However, it is impossible for us to know the customs fee charged by that country in advance. Please go through Shipment and Payment Policy before ordering.